We are located in downtown Rockingham, NC.  Our address is 122 S Hancock St., Rockingham, NC 28379

Need directions?

While our storefront is in NC, we have supplier warehouses located in other states. Depending on your order, it may be shipped from one of our other warehouse locations. 

Our website will always showcase a fantastic selection of home decor.

We also stock products and furniture that is only available inside our storefront.

As well, several products may only be listed and available on our online store.

We strive to offer a wonderful selection of home goods in both places but know this can also be a little confusing sometimes. If in doubt or you see something posted on our social feeds, please reach out to inquire about availability.

Send us a message here.

When you place your order, you’ll receive an order confirmation email.  

We strive to ship in-stock merchandise within 7-10 business days. Some items ship directly from suppliers or from one of our other warehouses which may take additional time. If items are out of stock or backordered you will be notified via email with the approximate ship date. Please note items ordered together may not arrive together.

Once your order ships you will receive an email with with carrier and tracking information.

Don’t forget to check your mailbox’s spam or junk folder before contacting us in case the order confirmation has been diverted there. Get in touch with us here, if you still haven't received a confirmation email.

We accept the following credit cards: MasterCard, Visa, American Express, Discover, PayPal, and Shop Pay.

We also offer installment payments via Shop Pay Installments.

Our online store is open 24/7, so you can shop at your convenience. 

Our storefront location is open 3 days each month for Market Day Events. 

To learn more about Market Day, click here. 

Our Market Day Events are scheduled each month.

Market Days are in-house shopping events and are loved because customers get to shop unique products and receive personalized design ideas.  We have found that our monthly Market 3-Day shopping Events are a win for everyone!

To learn more and see upcoming dates, click here.

Yes! We offer in-store shopping by appointment only.

If you would like to schedule a VIP shopping appointment, please send us a message here.

Shipping charges vary by carrier, and are calculated when you checkout.

At this time, we do not ship outside the Continental United States.

All orders must be shipped to a physical address. We do not ship to PO Boxes or AFO/FPO addresses.

Shipping carriers vary depending on the products ordered.  We ship via USPS, FedEx, and UPS.

You will receive an email including tracking information when an item is shipped.

Yes, but only for the items that state in the description, that it is available for local pick-up.

Note: If you do not see an option for local pickup in checkout, then the only option is shipping to your address.

Returns

Online purchases are eligible for return up to thirty (30) days from the date of purchase and refund will be issued to your original form of payment. Item must be returned in the same condition as sold with original packaging. We do not issue return authorization. You will be responsible for the shipping cost of return. We reserve the right to refuse any item that is past thirty (30) days from the date of purchase.

To return an item email us with your name, order number and the tracking number for return shipment. We will process your refund once items are received. You will receive email notification when your refund has been issued.

If you have any questions or need assistance please feel free to contact us via email at info@willowtreeandcompany.com or by submitting the form below.

 If you prefer to reach us by phone please call 910-730-1776.

Damaged Shipments

Unfortunately, mistakes can happen in transit so please inspect your order immediately upon delivery. If you receive your order and it is damaged, we want to help you get a replacement.

Please email photos of item and packaging along with description and order number to info@willowtreeandcompany.com. Do not discard the original packaging. We will contact you with additional instructions.

Please remember to purchase with a purpose!

Unfortunately, mistakes can happen so please inspect your delivery immediately upon delivery.

Contact us at info@willowtreeandcompany.com within 3 business days and we will work to find a resolution.

Please be aware that we present our content 'as is'. When an item featured on our site is no longer in stock, we make every attempt to remove that item from the site in a timely manner.

Product Delivery times: Some items may have longer lead times than initially estimated. This may be due to manufacturers' import schedules, pre-existing backorders, etc. Our estimated shipping times are just that - estimates and does not imply a legal obligation to deliver within a certain time frame.

Finish Disclaimer: Please note that due to the differences in computer screens the colors of items on computer screens may display differently than their actual color. Due to the rustic nature of some products there will be natural imperfections and variations in color.

Handcrafted Finishes: Many finishes are handcrafted, resulting in variations from one piece to another as in all great artwork. These variations are a reflection of the unique character of any handcrafted piece.

Photo credits: Images are provided by suppliers and generated by Jill DeBerry using Canva.

If you haven't found the answer to your question, or need assistance, please feel free to contact us here.